Returns and Refunds
You have the right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days from the day on which your order has been delivered to you.
Cancellation before an order has shipped
To cancel your order and request a refund, email sales@japserviceparts.com with your order number.
Refunds will be returned to the same payment method as was used to place the order.
Refunds are processed within 1 working day (Monday-Friday) of receiveing the cancellation notice.
Depending on the timing of when a cancellation request has been received, it may not be possible to cancel where the order has been packed and transferred to the delivery courier or we do not have sufficient time to process the cancellation before courier collection. If this happens, you will need to follow instructions for “Cancellations/Refunds after the order has shipped”.
Cancellations after an order has shipped
After your order has shipped, you may cancel your order and request a refund by following the steps below.
Note that the time limit for refunds/cancellations is 14 days from the date of order (or date of delivery if the order has been shipped).
Goods must be returned in their original unopened packaging and must be new and unused to be eligible for return and refund.
Email your returns request to sales@japserviceparts.com and include the below information (It may be helpful to copy and paste the below).
We will then authorise your return and issue you a returns reference number.
1) Order Number
2) Date of Order
Please answer Yes/No for the below Questions
3) Is the part still in sealed manufacturers packaging ?
4) Is any part of the packaging or part damaged or dirty ?
5) Are all parts that were originally included still present (including any grease/clips etc) ?
If the part is still sealed and unopened – Please attach 1-2 photos of the item(s) being returned showing that the part is till sealed. (No need to open any sealed bags)
If the part has been opened – Please attach 1-2 photos of the item(s) being returned showing condition of the part and part packaging.
Wait for a returns reference number to be provided after which return the goods to us at the below address. It is recommended to use a tracked return service. Return freight charges are the responsibility of the customer.
Jap Service Parts Limited
Unit 14 Business Village
Wexham Road
Slough
SL2 5HF
United Kingdom
We may make a deduction under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for goods returned damaged or fitted or where the manufacturers package has been damaged, considered to be as a result of unnecessary handling by you. A significant portion of the value of Genuine Parts is placed on sealed undamaged packaging.
Items returned with parts missing (such as clips/grease etc) are ineligible for return as considered an incomplete return. This includes items sold as a kit where only part of the kit is returned.
Safety related items (Brake/Clutch/Steering) cannot be returned if they have been fitted.
Photo examples of unnecessary handling:
Return Address
Jap Service Parts Limited
Unit 14 Business Village
Wexham Road
Slough
SL2 5HF
United Kingdom
Refunds will be returned to the same payment method as was used to place the order.
Refunds are processed within 14 working days (Monday-Friday) of receiveing the returned order items.
